h bage Terms and Conditions
This document sets out all the rules, rights and responsibilities for using the h bage platform in detail. Please read the entire document carefully before you start using the service.
Table of Contents
- 1. Definitions and Interpretation
- 2. Scope and Applicability of the Service
- 3. Account Registration and Eligibility
- 4. Account Management and Security
- 5. Deposit and Withdrawal Policy
- 6. Bonuses and Promotional Offers
- 7. Gaming Rules
- 8. Prohibited Activities
- 9. Account Suspension and Closure
- 10. Dispute Resolution
- 11. Limitation of Liability
- 12. Changes to Terms and Conditions
Definitions and Interpretation
The terms below are used in this document with specific meanings. Unless the context indicates otherwise, singular words also include the plural and vice versa.
Key Terms
- "Platform" or "Site" — refers to the h bage website and all its associated pages, mobile applications and services.
- "User" or "Member" — any person who has registered on the h bage platform or is using the service without registration.
- "Account" — a member's own registered profile on the platform, through which they can play games, make transactions and use other services.
- "Balance" — the total funds held in a member's account, which may include both real money and bonus funds.
- "Wagering Requirement" — the condition requiring a specified amount to be wagered before withdrawing funds from a bonus.
- "KYC" — Know Your Customer, the identity verification process required for account verification.
- "Net Loss" — the amount obtained by subtracting total winnings from total losses over a given period.
All time limits referred to in these terms and conditions are calculated according to Bangladesh Standard Time (BST, UTC+6). If any provision is unclear, the interpretation of h bage shall be considered final.
Scope and Applicability of the Service
h bage is an online gaming and sports betting platform offering casino games, live casino, slots, fishing games, sports betting and other entertainment services.
These terms and conditions apply to all services provided on the h bage platform. By starting to use the platform, each member is considered to have fully read, understood and agreed to these terms.
Important: In addition to these terms, h bage's Privacy Policy and other specific rules may also apply and must be read together with this document. In the event of a conflict between them, these terms and conditions shall take precedence.
Although the primary language of the platform is Bengali, member support is available in both Bengali and English. If any translated version differs from the original Bengali document, the Bengali version shall be considered authoritative.
Geographic Restrictions
h bage is primarily operated for users in Bangladesh. Access to the service from certain regions or countries may be restricted. Members are responsible for ensuring that online gaming activities from their location are lawful under the laws of their country.
Account Registration and Eligibility
To open an account and use the service on h bage, a member must meet the following eligibility requirements:
- The member must be at least 21 years of age. Use of this platform by minors is strictly prohibited.
- All information provided at the time of registration must be truthful, accurate and complete.
- Each person may open only one account. Opening multiple accounts is strictly prohibited.
- The mobile number and email address provided at registration must be active and belong to the member.
- The member must agree to comply with these terms and all policies of h bage.
Identity Verification (KYC)
h bage may request documents necessary to verify a member's identity at any time. This may include a national ID card, passport, driving licence or other government-issued ID. Withdrawals or other features may be restricted until identity verification is complete.
If false information is provided at registration, the account may be closed immediately and the balance may be forfeited.
Age Verification: h bage may request proof of age at any stage of registration. Persons under 21 years of age may not open an account, and any account found to be in breach of this age limit will be closed.
Account Management and Security
Each member is fully responsible for the management and security of their own account. Keeping account login credentials safe is the member's own responsibility.
Password and Access
- Login credentials (username and password) must not be shared with any third party.
- If unauthorised access to the account is suspected, h bage member support must be notified immediately.
- h bage is not liable for any loss resulting from third-party access, unless it is proven that the fault was caused by the platform itself.
- Using a strong password and changing it regularly is strongly recommended.
Updating Account Information
If any of a member's personal details change (such as mobile number, email address or payment account), the account profile must be updated as soon as possible. h bage will not be held responsible for any issues arising from outdated or incorrect information.
Funds held in the account do not earn banking interest and may not be used as collateral with any third-party lender.
Deposit and Withdrawal Policy
h bage supports popular payment methods in Bangladesh. The following methods can be used for deposits and withdrawals: bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, BRAC Bank and other major commercial banks).
Deposit Terms
- The minimum deposit amount is ৳500 (for each method).
- Only payment methods registered in the member's own name may be used.
- Depositing from a third-party account is prohibited.
- Once a deposit is successfully processed, the account balance is updated.
Withdrawal Terms
- The minimum withdrawal amount is ৳800.
- Withdrawals can only be made using the same method used for the deposit.
- The withdrawal process is generally completed within 1 hour.
- Withdrawals may be delayed until KYC verification is complete.
- In cases of suspicious activity, h bage may place a withdrawal on hold and conduct an investigation.
Please note: To withdraw funds received from a bonus, the specified wagering requirement must be met. See the bonus section below for details.
Bonuses and Promotional Offers
h bage offers various types of bonuses and promotional offers. Each bonus has its own conditions, which must be met. By accepting a bonus, a member is considered to have agreed to the terms associated with that bonus.
Welcome Bonus
New members will receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: a deposit of ৳1,000 gives a bonus of ৳1,200, making the total balance ৳2,200, and ৳1,200 × 25 = ৳30,000 must be wagered before withdrawal.
Weekly and Other Promotions
- Weekly h bage Festival Bonus: 50% of deposit, up to ৳5,000; wagering 20x; minimum deposit ৳500.
- h bage Friday Dhamaka: 30% of deposit, up to ৳3,000; wagering 18x; automatically applied every Friday and Saturday.
- Slot Machine Special Reward: 40% of deposit, up to ৳4,000; wagering 25x; once per day.
- h bage Birthday Gift: up to ৳1,500; wagering 10x; once during the birthday month registered on the account.
- Refer a Friend h bage Reward: up to ৳2,000; wagering 15x; after each successful referral.
General Bonus Rules
- Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirement has been met.
- h bage reserves the right to modify, suspend or cancel any bonus offer at any time.
- If a bonus is claimed through multiple accounts or any other improper means, the account will be closed.
- Bonuses are given solely for genuine play; if h bage determines that a member is attempting to meet bonus conditions through low-risk wagering, the bonus may be cancelled.
Gaming Rules
All gaming activities on the h bage platform are conducted through established rules and random result generation software. Each game has its own rules, which can be found within the game.
General Gaming Policy
- Game results are final. No result will be changed except in the case of a technical error.
- If a game is interrupted due to a technical issue, the bet for that round may be refunded.
- If an error is found in a game's rules or display, h bage may void the result of that game.
- If an event is cancelled in sports betting, bets on that event will be refunded.
VIP Programme and Cashback
h bage's VIP programme has three tiers: Bronze, Silver and Gold. Weekly cashback benefits apply at each tier — up to 0.5% at Bronze, up to 1.0% at Silver and up to 1.5% at Gold. Cashback is calculated based on the net loss for that week. For example, if a Silver member has a net loss of ৳20,000 in a week, they will receive ৳20,000 × 1.0% = ৳200 cashback.
Advancement to a higher VIP tier depends on the type and regularity of play. h bage has the final authority to determine VIP tier status.
Prohibited Activities
The activities listed below are strictly prohibited on the h bage platform. Violating these prohibitions may result in permanent account closure and forfeiture of the balance:
- Opening or operating multiple accounts on behalf of the same person or household.
- Placing bets or making transactions using another person's account.
- Playing games through automated software, bots or artificial intelligence.
- Gaining an unfair advantage by accessing or modifying the platform's software.
- Using the platform for money laundering or concealing the source of illegal funds.
- Bonus abuse — claiming a bonus more than once through multiple accounts or other means.
- Engaging in rude, threatening or harassing behaviour towards other members or staff.
- Knowingly exploiting a technical error in the platform to gain money.
If suspicious activity is detected, h bage may suspend the relevant account's operations until the investigation is concluded.
Account Suspension and Closure
h bage reserves the right to temporarily suspend or permanently close a member's account without prior notice for any of the following reasons:
- Violation of any provision of these terms and conditions.
- Providing incomplete or false information during identity verification.
- Suspicious or fraudulent activity.
- Account inactivity for an extended period (more than 365 days).
- A court order or request from a law enforcement authority.
Account closure at the member's own request.
Members may contact customer service at any time to request account closure. Any real-money balance remaining at the time of closure can be withdrawn, but bonus funds will be forfeited. Requests for self-exclusion or limit-setting for responsible gaming can also be made through customer service.
Dispute Resolution
h bage works to resolve all disputes quickly and fairly. If you have a complaint or dispute, please contact customer service first.
Complaints Process
- Step 1: Submit your complaint to h bage customer service via live chat or email. Include a detailed description and any relevant information (such as transaction ID, screenshots).
- Step 2: The customer service team will review the complaint and propose a resolution.
- Step 3: If the member is not satisfied with the proposed resolution, the matter will be escalated to senior management.
The time from filing a complaint to receiving a resolution depends on the complexity of the dispute. Members are encouraged to check our FAQ section for answers to common questions — many frequently asked questions are already answered there.
24/7 Customer Service: The h bage customer service team is available seven days a week, twenty-four hours a day via live chat and email in both Bengali and English.
Limitation of Liability
h bage provides gaming and betting services on its platform, but h bage will not be held liable in the following cases:
- Losses caused by the member's own mistakes (such as incorrect bet amounts or wrong selections).
- Losses caused by internet disconnection or issues with the member's device.
- Delays or losses caused by issues with third-party payment providers.
- Losses due to unauthorised access, where the member has failed to keep their own credentials secure.
- Circumstances beyond h bage's control (such as natural disasters or government restrictions).
h bage provides its services "as is". No guarantee of uninterrupted service is given, but h bage always strives to deliver a high standard of service.
Intellectual Property
All content on the h bage platform — including logos, designs, software, text, and graphics — is the intellectual property of h bage. Members may access the platform for personal use, but no content may be reproduced or distributed without prior written permission from h bage.
Changes to Terms
h bage reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, members will be notified by email or via a notice on the platform.
Continued use of the platform after updated terms have been published will be considered acceptance of those updated terms. If a member does not wish to accept the changes, they may request account closure.
Applicable Law
For the resolution of any dispute relating to these terms and conditions, h bage will determine the applicable law and jurisdictional authority.
Entire Agreement
These terms and conditions, the h bage Privacy Policy, and any other specific rules together form the complete agreement between the member and h bage. Any previous oral or written agreements, promises, or understandings are superseded by this document. To learn more about h bage, visit our About Us page.
Please note: This platform is for individuals aged 21 and above only. Gambling carries financial risk — always play responsibly.
Need more information?
Our customer service team is available seven days a week, twenty-four hours a day.