Privacy Policy
h bage places the highest importance on the security of your personal information. This policy explains how we collect your information, the purposes for which we use it, and how we keep it secure.
Last updated: January 2025 | This policy applies to all h bage services
Introduction and Scope of Application
h bage is an online gaming and betting platform operated for users in Bangladesh. This privacy policy describes how the information you provide through our website, mobile application and other digital services is managed.
This policy applies to all h bage digital services — from registration through playing games, payment transactions and customer support. By using our services you are agreeing to the terms of this policy. Reading the Terms and Conditions will give you a fuller understanding of the overall framework under which our services operate.
h bage provides services only to individuals aged 21 and above. We do not knowingly collect information from minors, and if we find that we hold any such information, steps are taken to delete it immediately.
What this policy covers
- What types of information are collected and why
- How collected information is used and stored
- Terms for sharing information with third parties
- Use of cookies and tracking technologies
- Your rights and how to control your information
- Security measures and methods for protecting information
What Information We Collect
h bage collects several types of information, coming mainly from two sources: what you provide directly, and what is collected automatically while you use our platform.
2.1 Information Provided Directly
Information you give us during registration and account management:
- Full name, date of birth and nationality
- Mobile number and email address
- National ID or passport details (for identity verification)
- Payment account details (bKash, Nagad, Rocket, Upay or bank account)
- Messages and information provided when contacting customer support
2.2 Automatically Collected Information
What is collected automatically while you use our platform:
- IP address and device type
- Browser version and operating system
- Session duration and pages visited
- Gaming activity and transaction history
- Login times and number of logins
2.3 Information Received from Third Parties
In some cases we may receive information from identity verification services or payment processors. This information is used only to ensure the security of your account and to prevent fraud.
Use of Collected Information
h bage uses collected information for specific purposes. We never use your information for excessive or unnecessary purposes.
Account Management and Identity Verification
Information provided at registration is used to confirm your identity, keep your account active, and prevent multiple accounts or fraud.
Payment Processing
Payment information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay or bank transfer. This information is essential to ensure the minimum deposit of ৳500 and minimum withdrawal of ৳800.
Customer Support
For 24/7 live chat and email support, your account information is used to provide fast and accurate assistance.
Security and Fraud Prevention
Information is analysed to detect suspicious activity, block unauthorised access and prevent money laundering.
Service Improvement
Information is used analytically to improve the user experience and evaluate platform performance.
Sharing Information with Third Parties
h bage does not sell your personal information or transfer it to third parties for commercial purposes. However, in certain situations sharing information becomes necessary.
4.1 Service Provider Partners
Payment processors, identity verification services and game studios (such as Pragmatic Play, PG Soft, Evolution, JILI, Spribe and others) — these service providers receive only the information needed to carry out specific tasks. They may not use that information beyond our instructions.
4.2 Legal Obligations
h bage is legally required to provide information to authorities in accordance with applicable laws in Bangladesh or court orders. In such cases we provide only the minimum information necessary.
4.3 Business Changes
If there is any change in h bage's ownership or structure, the new authority will also be bound to manage your information under this privacy policy. You will be informed before any such change takes place.
4.4 International Data Transfers
Some of our service providers may be located outside Bangladesh. In such cases we ensure that they maintain equivalent standards of security and privacy.
Cookies and Tracking Technologies
The h bage website and application use cookies and similar technologies. These improve your experience and ensure the platform functions correctly.
Essential Cookies
These cookies are essential for maintaining login sessions and ensuring security. If they are disabled, the site will not work properly.
Functional Cookies
These cookies are used to remember your language preference, screen settings and gaming preferences.
Analytics Cookies
This information is used to understand how users interact with the site and to improve services.
Cookie Controls
Cookies can be disabled or deleted from your browser settings, though some features may become limited as a result.
Data Storage and Security
h bage uses industry-standard security technology to keep your information safe. All data is transmitted via SSL encryption and stored on secure servers.
6.1 Data Retention Period
Information is retained for as long as your account is active and for as long afterwards as is needed to meet legal requirements. Once an account is closed and the required retention period has passed, information is permanently deleted.
6.2 Security Measures
- SSL/TLS encryption for all data transmission
- Sensitive information stored in encrypted form
- Regular security audits and vulnerability assessments
- Two-factor account verification (OTP)
- Strict controls on internal access to data
6.3 In the Event of a Data Breach
If a gap in data security occurs for any reason, affected users will be notified as quickly as possible and immediate corrective action will be taken.
Your Rights and Controls
h bage believes that you should have control over your personal information. Your main rights are described below.
Right to Access Information
By logging into your account or contacting our support team, you can find out what information h bage holds about you.
Right to Correct Information
If your profile contains incorrect or outdated information, you can request that it be corrected. Changing your name or date of birth after identity verification has been completed may require additional documents.
Right to Delete Information
You can request deletion of information that does not need to be retained beyond legal or contractual obligations. Information will be deleted upon account closure once the specified retention period has ended.
Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages or emails, you can opt out at any time from your account settings. However, important messages related to your account will always be sent.
On the Responsible Gaming page you will find detailed information on controlling your gaming habits and setting account limits, which supports both your data privacy and a healthy gaming experience.
Protection of Minors
h bage strictly follows a 21+ policy. Our services are not intended for minors in any way, and we do not knowingly collect or store their information.
Age is verified at registration, and if an account holder is found to be under 21, that account will be closed immediately and all associated information will be deleted.
If a guardian suspects that a minor may have registered on our platform, they can notify our support team.
Policy Changes and Updates
h bage reserves the right to change or update this privacy policy as needed. If there are any significant changes, we will notify you in the following ways:
- Notification upon logging into your account
- Notice sent to your registered email
- Announcement in a prominent location on the website
If you continue using the platform after a policy update, you will be considered to have automatically accepted the new policy. You are therefore encouraged to read the policy carefully after receiving a change notification.
More information about the overall terms of h bage's services and your responsibilities is available on the About Us page.
Contact and Complaints Process
If you have any questions, concerns or complaints about this privacy policy, please contact our support team. We provide service in both Bengali and English, seven days a week, 24 hours a day.
Contact Us
Our team is ready to assist with any privacy-related matter
Complaints are usually responded to within a few business days
To learn more about this page or find answers to general questions, visit our Frequently Asked Questions (FAQ) page.